Trusted by 3,350+ Users


















Quick Comparison
Feature | Freyr Fusion | Other Providers |
---|---|---|
Response Time | 15 minutes | 24 hours |
Ticket Cost | Free | Charged per ticket |
Support Model | Three-degree prioritization | Ad-hoc, no prioritization |
Workflow Flexibility | Customer-driven, highly configurable | Tool-centric, fixed workflows |
Deployment Options | Cloud/On-Prem/Hybrid | Usually single option |
Integration | API-first, legacy connectors | Limited or costly integrations |
Custom Reports & Dashboards | Included | Premium add-ons |
Compliance Certifications | ISO 27001, 21 CFR Part 11, GDPR-ready | Varies; often extra charge |
The Challenge: Why You’re Frustrated
Our last vendor took 24 hours to respond, charged for every ticket, and forced us into rigid workflows.
Waiting up to 24 hours for a support reply leads to critical delays in submissions and approvals.
Every fix incurs extra fees-inflate your budget unpredictably.
In-built validation ensures compliance with agency schemas
You’re forced to adapt to their system - instead of using a platform that adapts to your needs and processes.
Our Three-Degree Support Model
We believe support shouldn’t be an afterthought - or a chargeable service. Freyr offers always-included premium support, built to serve life-science teams under pressure.
Auto-Escalation & Triage:
Tickets auto-route to the right expert within 15 minutes
Dedicated Account Manager:
Personalized oversight, weekly check-ins, rapid root-cause identification.
Continuous Improvement Loop:
Post-ticket analysis, feedback integration, and platform enhancements.
Flexible Pricing Plans with no hidden costs
Whether you’re a small business or a large enterprise, we have a plan that fits your budget. No hidden fees, just transparent pricing that meets your needs.